Thank you for your patience. You have questions, so here are some answers about how you can use the library during our public closure. You can find more coronavirus information at dmpl.org/coronavirus.
Based on the latest information and updates from state and local officials about the spread of COVID-19 (coronavirus), as well as the City of Des Moines’ declaration of a state of emergency, Des Moines Public Library administration made the decision that closing our six buildings is in the best interest of public safety at this time. Read more about this decision HERE.
HOW LONG WILL YOU BE CLOSED?
Library administration will work with Des Moines officials and the Library Board of Trustees to reassess the situation and determine when it is best to reopen. As of this time, all library programs and activities are canceled through the end of May.
CAN I PLACE A HOLD ON NEW MATERIALS?
Currently, we are not accepting holds on new materials. We are encouraging our patrons to use our website and the tools and resources available there, including eBooks and eAudiobooks, streaming video, digital learning tools, and more. We will be redirecting more of our funds at this time to purchasing digital materials.
CAN I MAKE A PURCHASE SUGGESTION FOR AN EBOOK OR EAUDIOBOOK?
Yes! Our staff is constantly updating our digital collection and making new purchases. Please use this form if you are interested in a book that we currently don't offer in digital form. We will see if it is available and possible to purchase.
WHAT ABOUT ITEMS I HAD ON HOLD BEFORE THE LIBRARY CLOSED?
At this time, after consulting with city officials, we are no longer operating our pickup window at Central Library to pick up existing holds. While we remain closed, your position on the holds list will not change.
WHAT ABOUT BOOKS I HAVE THAT ARE DUE?
Due dates for materials that are due March 16 and beyond are extended indefinitely until we reopen. If an item was due before March 16, we will not extend due dates, but those materials will NOT accrue any additional fines until after we reopen. You can still pay current fines online.
SHOULD I BRING MY BOOKS AND DVDS BACK TO THE LIBRARY?
The book drops at all of our locations remain open. However, you may hold on to your items until we reopen. In addition, we ask that you please not drop off non-library materials into our book drops until we reopen and have the staff able to process them.
CAN I STILL USE THE LIBRARY'S PUBLIC WIFI?
We know our public WiFi is important to many of our patrons, and while you cannot enter our buildings at this time, the WiFi is still turned on, and if you're willing to park outside or nearby to access it to get some work done, we encourage you to do so.
WHAT IF MY LIBRARY CARD IS SET TO EXPIRE WHILE YOU ARE CLOSED?
All cards with expiration dates beginning March 1, 2020 will now be set to expire on June 30, 2020.
CAN I SIGN UP FOR A LIBRARY CARD DIGITALLY?
Yes! Due to the Des Moines Public Library being closed to the public, we are now offering people the opportunity to sign up for a digital library card. (NOTE: Cardholders must be a resident of Des Moines or rural Polk County to access some digital resources, including streaming video and downloadable eBooks and eAudiobooks.)
Sign up HERE.
WHERE CAN I FIND UPDATES ON THIS SITUATION FROM THE LIBRARY?
The latest updates can always be found here and on the Des Moines Public Library’s coronavirus response page – dmpl.org/coronavirus. You can also get the latest information by following us on our social media pages – Facebook, Instagram, and Twitter. And we will be emailing cardholders when we have major updates to share.
At this time, we are no longer answering phone calls from the public. If you have a question, please email us at firstname.lastname@example.org, or use the contact form online HERE. Staff is answering public questions from 8:00 AM - 5:00 PM Monday through Friday. Thank you for your patience.